Warranty & Dispute Resolution Policy
Complete peace of mind: 100% active warranty for your subscription's entire lifespan.
The Aboni Guarantee
Every single digital subscription sold on our platform is backed by our full-term guarantee. If an account experiences disruption, password loss, or technical downtime, our Resolution Center delivers replacement or remedies within 24 hours.
1. Duration of Warranty Coverage
Warranty coverage begins the minute the account credentials are delivered and remains active for the exact duration of the purchase plan (e.g. 1 month = 30 days, 3 months = 90 days, 12 months = 365 days). You will never suffer premature subscription dropouts without immediate administrative backing.
2. Centre de Résolution de Conflit (Dispute Center)
We have built a dedicated Resolution Center within our platform architecture to handle all disputes quickly and transparently:
From your order page, click "Request Cancellation" or contact support with your order reference.
Admin and Super Admin review the case log, payment verification, and service logs.
Credentials replacement dispatched within 24h, or 75% reimbursement executed via original payment method.
3. 75% Cancellation Reimbursement Formula
When a customer submits a cancellation request for an eligible order, our policy executes a mathematical calculation: Refund = 75% of total order value, with a 25% administrative fee retained for banking processing fees and reservation costs. Both values are explicitly documented in your Dispute Resolution file.
4. Warranty Invalidation Conditions
Warranty coverage is immediately voided in the following circumstances:
- Changing passwords, billing data, or registered email addresses on shared profile subscriptions.
- Sharing account credentials with third parties beyond the purchased profile limit.
- Violating the streaming provider's content community guidelines resulting in user-triggered bans.
5. Need Immediate Assistance?
Our dispute resolution team is accessible 7 days a week. You can reach out directly via our Contact Support Portal or through WhatsApp/Telegram at +213 550 12 34 56.